引入市政数字产品指数,用于评估在线服务,解决数字沟问题
Carolina Busco1, Felipe González1, Paula Farina1
1Faculty of Industrial Engineering, Universidad Diego Portales, Santiago, Chile.
PeerJ. Computer science
|September 24, 2025
概括
市政数字供应指数 (MDOI) 揭示了智利市政当局之间显著的数字沟. 对本地化数字服务的投资对于包容性治理和弥合这一差距至关重要.
科学领域:
- 公共管理 公共管理
- 信息系统信息系统信息系统
- 数字治理 数字治理
背景情况:
- 市政府是公共服务的主要提供者.
- 评估市政在线服务的数字成熟度对于公平的服务提供至关重要.
- 智利的市政当局呈现出不同程度的数字化发展.
研究的目的:
- 引入和验证市政数字供应指数 (MDOI) 以评估智利市政在线服务发展.
- 调查影响城市采用数字服务的社会人口和经济因素.
- 确定地理差异和数字化转型的优先领域.
主要方法:
- 对所有344个智利市政网站的内容分析.
- 开发和应用一个具有163个二分法变量的系统仪器.
- 因素分析和回归建模来分析影响因素.
主要成果:
- 市政数字供应指数 (MDOI) 有效地衡量了市政在线服务的发展.
- 智利各市政府在提供数字服务方面存在显著的地理差异.
- 教育水平和财务资源与采用数字技术相关,但许多市政府缺乏高效的在线程序.
结论:
- 局部化数字服务对于弥合数字沟至关重要.
- 在服务不足的市政当局需要有针对性的数字化转型投资.
- 加强市政在线服务促进了包容性治理和公平获得公共管理.
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