在线咨询中评估与工作有关的压力因素:跨部分问卷开发研究
Wiebke Schlenger1, Marlies Joellenbeck1, Elke Ochsmann2
1Institute of Occupational Health, Prevention and Health Management, Faculty of Medicine, Lübeck University, Luebeck, Germany.
JMIR formative research
|September 25, 2025
概括
一个新的问卷,QueStrOn,有助于评估在线咨询压力因素. 它确定了诸如在线工作组织和沟通,辅导员福利和数字健康政策等因素.
科学领域:
- 心理学 心理学 心理学
- 数字健康数字健康
- 职业健康 职业健康 职业健康
背景情况:
- 随着COVID-19的流行,在线辅导的普及加速了,这给辅导员带来了独特的挑战.
- 现有的工具无法充分评估在线咨询的特定职业压力因素.
- 顾问面临的技术问题,关系建设的困难,以及工作组织在数字环境中的变化.
研究的目的:
- 开发和评估"QueStrOn" (在线咨询中评估压力因素的问卷) 仪器.
- 在线咨询中识别特定的压力因素和资源.
- 探索问卷的预测辅导员感知压力水平的能力.
主要方法:
- 工作需求-资源模型指导项目开发,以及定性访谈和专家意见.
- 一份初步问卷分发给了219名辅导员,分析了174个答案.
- 探索性因子分析确定了四个因子结构,回归分析测试了预测能力.
主要成果:
- "QueStrOn"调查问卷有16个项目,分为四个因素:在线工作组织,在线框架,在线工作内容和在线沟通.
- 该仪表表现出了良好的整体内部一致性 (α=0.870).
- 这些因素显著预测了感知到的压力,解释了27.1%的差异.
结论:
- 在线咨询中,QueStrOn提供了一种有效的工具,用于评估职业压力因素.
- 该工具的发现可以为工作场所的风险评估提供信息,并支持辅导员的福祉.
- 建议进行进一步的验证和纵向研究,以提高适用性和探索健康结果.
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