改变自我改变参与:从视角看,可以提高人工智能聊天机器人的披露量和深度,以促进心理健康
Christopher You1, Rashi Ghosh1, Melissa Vilaro2
1Department of Computer & Information Science & Engineering, Virtual Experiences Research Group, University of Florida, Gainesville, FL, United States.
Frontiers in digital health
|September 26, 2025
概括
在人工智能聊天机器人对话中采取视角显著增加了用户披露的数量和深度,以支持心理健康. 虽然这两组都提高了准备能力,但从视角看的方法促进了对人工智能的更丰富,更具反射性的参与.
科学领域:
- 人与计算机的交互
- 心理学 心理学 心理学
- 人工智能的人工智能
背景情况:
- 情感智能AI聊天机器人越来越多地用于大学生心理健康.
- 尽管设计改进,但用户采用受到情绪障碍和脆弱性的限制.
- 克服这些障碍仍然是用户的情感负担.
研究的目的:
- 探索视角可以通过解决心理障碍来支持用户披露.
- 为了调查视角对用户参与的影响,使用人工智能聊天机器人来研究心理健康.
主要方法:
- 一项对96名大学生进行的学科间研究,他们与一个体现的人工智能聊天机器人进行互动.
- 视角采集组:从想象中的另一个人的角度定义并作出回应.
- 控制组:从他们自己的角度提供自我信息. 以数量和深度来衡量的披露.
主要成果:
- 透视参与者在数量,总体深度和思想深度方面披露了更多的信息.
- 两组人都表现出更好的心理健康支持的准备和意图.
- 对照组报告了较低的怀疑和更高的意愿与AI聊天机器人接触.
结论:
- 透视和保持距离可以促进对人工智能聊天机器人更大的披露,以促进心理健康.
- 透视可能会推动准备,丰富披露的内容,减少敏感信息的直接共享.
- 人工智能聊天机器人可以通过透视策略唤起更深层次的反思和有效的支持.
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