制定建议,以改善加拿大公共安全人员的危机线支持:多方法国家研究协议
Gisell Castillo1, Chantalle Clarkin1,2, Thiyake Rajaratnam1
1Centre for Addiction and Mental Health, Toronto, ON, Canada.
JMIR research protocols
|September 26, 2025
概括
加拿大的公共安全人员 (PSP) 面临着高度的心理痛苦. 本研究共同设计了危机线的改进,以更好地支持PSP的心理健康需求,并加强应急响应系统.
科学领域:
- 公共卫生 公共卫生
- 心理健康服务研究研究 心理健康服务研究
- 应急响应系统 应急响应系统
背景情况:
- 加拿大的公共安全人员 (PSP) 报告说,他们的精神痛苦和自杀念头率很高.
- 在PSP中面临的心理健康挑战会影响个人福祉和应急响应的有效性.
- 现有的危机线是以证据为基础的,但对于PSP的使用和服务适用性存在知识差距.
研究的目的:
- 通过参与式方法了解PSP社区的危机线需求和偏好.
- 共同设计可行的建议,以改善PSP的危机线服务.
- 支持PSP获取危机线服务.
主要方法:
- 一项加拿大范围的多阶段研究,采用社区参与,对非识别危机线交互的分析和全国匿名基于网络的调查.
- 与PSP以及与危机部门工作人员的重点小组进行深入采访,以探索经验和需求.
- 与PSP,危机响应人员,研究人员和临床医生共同设计研讨会,以制定基于证据的建议.
主要成果:
- 截至2024年12月,国家调查的招聘工作已完成.
- 数据收集正在进行中,预计将于2025年5月完成.
- 预计到2025年底研究结果的可用性.
结论:
- 识别障碍和共同开发解决方案将为政策,服务设计和培训提供信息,以加强危机线支持.
- 确保公平,基于证据和综合的危机线服务对于有弹性的公共安全工作人员至关重要.
- 改善危机电话接入,加强社会应急响应能力.
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