"持久力量:"确定什么让在线辅导员致力于他们的工作
Vartika Varyani1, Amitabh Deo Kodwani2, Jatin Pandey3
1Assistant Professor, Jaipuria Institute of Management, Jaipur, India.
Acta psychologica
|September 26, 2025
概括
面对需求增加的在线辅导员经历了更高的营业额意图. 创伤后成长和支持性的组织文化是保留这些心理健康专业人员的关键.
科学领域:
- 心理学 心理学 心理学
- 心理健康 心理健康
- 组织行为 组织行为
背景情况:
- 在全球范围内,COVID-19流行病显著增加了心理健康障碍,提高了对心理健康专业人员的需求.
- 自2015年以来,印度的在线治疗已经大幅增长,为辅导员创造了新的工作安排.
- 在线辅导在情感上要求很高的性质可能会导致辅导员的压力和营业额的意图.
研究的目的:
- 调查影响印度在线辅导员营业额意向的因素.
- 评估创伤后成长,职业承诺和组织文化在辅导员留守中的作用.
- 为在线心理健康专业人员制定有效的工作场所政策提供见解.
主要方法:
- 使用了定量研究方法.
- 收集了270名在线辅导员的数据,这些辅导员为印度的心理健康组织工作.
- 统计分析检查了创伤后成长,职业承诺,组织文化和营业额意图之间的关系.
主要成果:
- 高水平的创伤后成长直接和间接地降低了在线辅导员的营业额意图.
- 组织文化调节了创伤后成长和营业额意图之间的直接关系.
- 职业生涯承诺在创伤后成长和营业额意图之间的途径中充当间接的调解者.
结论:
- 解决在线辅导员作为受创伤的劳动力所面临的挑战至关重要.
- 支持性的组织文化和辅导员的创伤后成长显著地影响了他们留下来的意图.
- 调查结果为管理人员提供了提高在线咨询服务员工保留率的策略.
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