iDigiChat:智能数字营销服务聊天机器人,使用人工智能提供高效的客户服务
1School of Business Administration, Guizhou University of Finance and Economics, Guiyang, 550025, China. jihehej850478@gmail.com.
Scientific reports
|September 26, 2025
概括
本研究介绍了iDigiChat,这是一个使用知识图和人工神经网络为金融客户服务的AI框架. 该系统提高了聊天机器人的准确性和复杂查询的响应时间.
科学领域:
- 人工智能的人工智能
- 自然语言处理自然语言处理.
- 金融技术 金融技术
背景情况:
- 金融领域对智能客户服务的需求日益增加.
- 现有的聊天机器人在处理复杂的财务查询方面存在局限性,原因是语言模式知识不足.
研究的目的:
- 介绍iDigiChat,一个用于金融客户服务的先进AI框架.
- 提高金融部门人工智能驱动聊天机器人的精度和响应能力.
主要方法:
- 知识图 (KG) 和人工神经网络 (ANN) 技术的整合.
- 使用Text-to-Graphql进行查询结构和知识图表完成以获取洞察力.
- 采用一个多层次的ANN框架 (KG-ANN) 来进行分类和改进.
主要成果:
- 在模拟中达到90%的R平方值.
- 降低了25%的平均绝对误差和平均平方误差.
- 实现了更快,更可靠的客户互动.
结论:
- 该iDigiChat框架显著提高了AI聊天机器人在金融客户服务中的性能.
- 通过KG-ANN集成,可以更有效地理解和响应复杂的客户查询.
- 该系统展示了金融行业更高效,更可靠的客户互动的潜力.
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