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服务质量指数 (SQI):用于评估巴西供水的多标准方法
Otávio Henrique Campos Hamdan1, Marcelo Libânio2, Veber Afonso Figueiredo Costa3
1UFMG: Universidade Federal de Minas Gerais Belo Horizonte, Minas Gerais, Brazil. camposhamdan@yahoo.com.br.
Environmental science and pollution research international
|September 26, 2025
概括
本研究介绍了服务质量指数 (SQI),用于衡量巴西供水业绩. 该SQI提供了一个强大的,单一的衡量标准,用于评估跨市政区的水务服务.
科学领域:
- 环境科学 环境科学
- 公共政策 公共政策
- 水资源管理 水资源管理
背景情况:
- 绩效指标对于评估从收集到分配的供水系统至关重要.
- 评估水务服务质量往往需要一个综合的,单一的措施.
研究的目的:
- 提出和验证服务质量指数 (SQI),这是评估巴西市政府供水服务的综合指标.
- 建立一个可复制的框架,用于水务部门的绩效基准和政策规划.
主要方法:
- 开发了SQI,使用了整合运营指标的多标准方法.
- 使用分析层次过程 (AHP) 分配的指标权重.
- 通过100个随机重量分布的蒙特卡洛模拟验证了SQI稳健性.
主要成果:
- 在各种重量配置中,SQI表现出稳定性.
- 适用于巴西4,654个市镇,将服务分为五个质量级别.
- 25.03%的服务被评为优秀,49.35%的服务被评为好.
结论:
- SQI提供了一个新的,自给自足的工具来评估巴西的供水服务质量.
- 该指数为绩效评估和政策制定提供了一个全面和可扩展的框架.
- 结果突出显示,巴西各市区的水服务质量存在显著差异.
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