一个基于职业医学的多学科干预协议,用于高压职业环境中的冲突预防和危机管理
Martina Corsi1, Dorotea Stefanini2, Isabella Biagioni2
1Occupational Health Department, Azienda Ospedaliero-Universitaria Pisana, Via Paradisa 2, 56124 Pisa, Italy.
一项新的大学培训显著提高了工作场所冲突解决和危机管理技能. 参与者在干预后在沟通和自我效能方面取得了统计学上显著的进步.
科学领域:
- 职业健康心理学 职业健康心理学
- 工作场所安全工作场所安全
- 教育干预教育干预
背景情况:
- 在许多职业中,工作场所冲突和侵略是重要的心理社会风险.
- 一个多学科的团队开发了一个新的基于大学的教育干预.
- 这种干预可以普遍应用于具有强烈公众互动的高压环境.
研究的目的:
- 概述一个新的教育干预方案的协议.
- 增强冲突预防和危机管理技能.
- 评估培训的直接效果.
主要方法:
- 综合教学指导与积极的,沉浸式角色扮演场景.
- 使用专门开发的疗效量表来评估结果.
- 详细介绍了评估培训有效性的结构化方法.
主要成果:
- 在培训后的所有评估技能中表现出显著的改善.
- 所有规模项目的中位数得分都增加了 (p < 0.001).
- 报告加强了冲突解决,改善了沟通,提高了自我效能.
结论:
- 该协议提供了一种对工作场所心理社会风险的概括方法.
- 教育干预有效地提高了关键的专业技能.
- 未来的工作包括整合VR和AI,以实现更现实的培训场景.
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