在紧急牙科护理中对患者访问满意度的结构方程建模
Li Shen1, Shuangshuang Zhang1, Lingling Zhang1
1Nanjing Stomatological Hospital, Affiliated Hospital of Medical School, Institute of Stomatology, Nanjing University, Nanjing, China.
BMC oral health
|September 27, 2025
概括
患者对牙科急诊护理的满意度受感知价值和服务质量的影响. 解决这些因素可以改善口腔保健服务和患者的治疗结果.
科学领域:
- 牙科 牙科是指牙科的专业.
- 医疗保健管理的管理
- 患者满意度研究
背景情况:
- 咨询满意度是医疗服务质量的关键指标,影响治疗结果.
- 了解影响患者满意度的因素对于改善医疗保健服务至关重要.
研究的目的:
- 分析影响牙科急诊患者访问满意度的因素.
- 构建一个结构方程模型来识别关键的满意度驱动器.
主要方法:
- 为紧急牙科患者开发了一份满意度调查问卷.
- 在各级公立医院进行了一项调查.
- 利用结构方程建模来分析影响因素.
主要成果:
- 来自12家医院的1237名患者参与了这项研究. 总体满意度为82.14%. 这是一个令人满意的数字.
- 第三级医院的满意度低于其他水平 (P<0.05).
- 感知价值和服务质量最强烈地影响了满意度,其次是服务流程,资源便利性和设施舒适性.
结论:
- 确定了影响牙科急诊患者满意度的关键因素.
- 建议改善管理,以这些因素为目标,以加强口腔保健服务.
- 提高患者满意度可以提高治疗效率.
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