优化紧急部门运营:管理决策的模拟框架
Eman Ouda1, Andrei Sleptchenko1, Mecit Can Emre Simsekler1
1Department of Management Science & Engineering, Khalifa University of Science & Technology, Abu Dhabi, UAE.
Journal of nursing management
|September 29, 2025
概括
使用设计思维和离散事件模拟 (DES) 来优化急诊室 (EDs),可以显著减少患者逗留时间 (LOS). 该框架提高了高需求医疗保健机构的运营效率和资源配置.
科学领域:
- 医疗保健 运营 研究 研究 研究
- 工业工程 工业工程 工业工程
- 卫生系统管理管理卫生系统管理
背景情况:
- 紧急服务部门 (ED) 面临着患者数量波动和资源限制的挑战,导致过度拥挤和低效率.
- 在EDs的运营效率低下会对患者的结果和体验产生负面影响.
- 现有的优化方法可能无法完全解决ED操作的动态性质.
研究的目的:
- 介绍一种结合设计思维和离散事件模拟 (DES) 的新框架,以优化 ED 流程.
- 评估不同资源配置对ED内部关键绩效指标 (KPIs) 的影响.
- 为改善ED运营生产力和患者流量提供可操作的见解.
主要方法:
- 采用了混合方法,将设计思维原则与离散事件模拟 (DES) 结合起来.
- 通过设计实验来模拟各种ED场景,开发了一个数字双胞胎模型.
- 分析了关键绩效指标,包括患者停留时间 (LOS),以确定瓶和评估干预措施.
主要成果:
- 模拟模型成功地确定了ED内部的关键资源瓶.
- 在护士人员和病床管理方面进行了有针对性的调整,显示了运营生产率的显著改善.
- 通过实施的优化,患者住院时间 (LOS) 显著减少.
结论:
- 设计思维和DES框架的结合提供了优化ED操作的实用方法.
- 这种方法为医院管理人员提供了有价值的数据,以提高资源配置和简化患者流动.
- 该研究强调了ED效率和患者体验的显著改进的潜力,特别是在资源有限的环境中.
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