人工智能支持的基于文本的健康指导和导航,为员工支持健康结果:前后观察性研究
Paula Wilbourne1,2, Susan Mirch-Kretschmann3, Denise Walker4
1Sibly, Inc, 400 Concar Dr., San Mateo, CA, 94402, United States, +1 801 855 6493.
JMIR formative research
|September 30, 2025
概括
使用人工智能 (AI) 和基于文本的支持的数字健康指导显著减少了员工的痛苦,改善了福利和生产力. 这种可扩展的解决方案提供了及时的心理健康支持,解决了访问和质量方面的挑战.
科学领域:
- 数字健康数字健康
- 心理健康技术 心理健康技术
- 工作场所健康 工作场所健康
背景情况:
- 获得高质量的心理健康护理的限制会影响人们的福祉和生产力.
- 传统的解决方案面临着由于专业人员短缺,质量不一致和污名化的挑战.
- 需要可扩展的,以科学为基础的解决方案来解决这些心理健康访问问题.
研究的目的:
- 评估一种新的数字健康辅导服务,使用人工智能辅助,人为交付,基于文本的辅导.
- 评估该服务在提供心理健康支持,改善福祉和提高工作场所生产力的有效性.
主要方法:
- 观察性研究分析了使用数字健康指导服务的员工的操作和自我报告数据.
- 通过自然语言处理利用情感分析,并跟踪了对激励面试的坚持.
- 在一小部分用户中评估了痛苦,不健康的日子和存在的前后措施.
主要成果:
- 人工智能辅助教练展示了快速响应时间,并增加了对话中的积极情绪.
- 报告的痛苦 (79%) 和不健康的日子显著减少.
- 自我报告的生产率提高了18%,在推支持服务的高参与度.
结论:
- 人工智能支持的基于文本的健康指导和导航为工作场所提供有效的,可扩展的心理健康支持.
- 该服务成功地减少了痛苦,改善了福祉,提高了生产力.
- 突出了人工智能辅助教练克服传统心理健康服务障碍的潜力.
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