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如何评估数字健康中的用户体验? 在虚拟现实应用中对问卷的范围审查
Francesca Bruni1, Valentina Mancuso1, Elisa Pedroli1,2
1Department of Theoretical and Applied Sciences, eCampus University, Novedrate, Italy.
Frontiers in digital health
|October 1, 2025
概括
医疗保健中的虚拟现实 (VR) 需要更好的用户体验 (UX) 评估. 本次审查确定了VR健康应用的八个关键用户体验维度,并提出了标准化评估的框架.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 虚拟现实应用 虚拟现实应用
背景情况:
- 虚拟现实 (VR) 技术在临床环境中迅速扩展,需要强大的用户体验 (UX) 评估.
- 评估UX对于不同的患者群体至关重要,包括老年人,他们有独特的需求.
- 医疗保健VR中现有的用户体验评估方法缺乏标准化和统一的理论基础.
研究的目的:
- 系统地审查和综合现有的基于问卷的工具来评估医疗保健VR应用中的UX.
- 确定关键的用户体验维度和当前的评估方法.
- 提出在临床VR中进行标准化用户体验评估的框架.
主要方法:
- 按照PRISMA-ScR指南进行系统范围审查.
- 在PubMed,Web of Science和Embase数据库中搜索了使用问卷来评估成人医疗保健中的UX的研究.
- 选了325篇论文,包括最终分析的17篇研究.
主要成果:
- 包括17项研究,主要使用各种问卷来评估多个用户体验维度.
- 确定了八个关键的用户体验维度:可用性,美学,参与度,情绪状态,存在,现实主义,副作用和动机.
- 目前的评估显示出缺乏标准化和理论一致性.
结论:
- 建议为医疗保健VR UX提供一个全面的八个领域框架.
- 建议包括多学科合作,纵向评估和开发心理测量验证仪器.
- 优化用户体验评估对于改善患者的治疗结果和医疗保健提供效率至关重要.
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