识别用户对体验质量 (QoE) 评估和改进的共同需求,重点是以用户为中心的设计
Beom-Su Kim1, In-Seok Heo1, Krishna Sahithi Karur1
1Kumoh National Institute of Technology, Department of Industrial Engineering, Gumi, 39177, South Korea.
Acta psychologica
|October 1, 2025
概括
这项研究确定了十个技术领域的11个"共同用户需求",揭示了用户对体验质量 (QoE) 的共同需求. 这些发现使一个通用的QoE模型能够适应不断发展的智能系统.
科学领域:
- 人与计算机的交互
- 信息系统信息系统信息系统
- 用户体验研究 用户体验研究
背景情况:
- 智能系统需要了解体验质量 (QoE),以获得用户满意度.
- 当前的QOE模型依赖于客观指标,并且是特定于领域的,缺乏普遍性.
- 主观用户需求至关重要,但在技术上不一致地衡量.
研究的目的:
- 识别不同技术领域的共同用户需求.
- 建立一个普遍体验质量 (QoE) 模型的基础.
- 为了解决当前特定领域的QoE评估方法的局限性.
主要方法:
- 利用了来自十个技术领域的用户评论的BERTopic和专题分析.
- 通过分析共享模式,确定了11个共同的维度,称为"共同的用户需求".
- 通过三位独立研究人员验证了评价者之间的可靠性 (克里多夫α = 0.805).
主要成果:
- 定义了11个"公共用户需求",尽管个人表达方式各异,但显示了抽象水平的对齐.
- 跨领域用户需求出现的一致模式表明了通用QoE模型的潜力.
- 识别的公共用户需求为QOE测量提供了可靠的基础.
结论:
- 用户需求虽然多样化,但在不同的技术中汇聚到共同的维度.
- 通过结合这些共同用户需求的动态性质,可以开发出通用QOE模型.
- 拟议的方法为在快速发展的技术市场中评估QoE提供了一个强大的工具.
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