利用生成性人工智能起草的响应来管理患者与医疗服务提供者的沟通
Soumik Mandal1,2,3, Batia M Wiesenfeld4, Adam C Szerencsy5,6
1Department of Population Health, New York University Grossman School of Medicine, New York, NY, USA. Soumik.mandal@nyulangone.org.
NPJ digital medicine
|October 2, 2025
概括
患者信息中的生成人工智能 (GenAI) 在医疗保健专业人员中采用率低 (19.4%). 优化AI提示和工作流程对于在临床环境中有效整合GenAI至关重要.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 临床交流 临床沟通
背景情况:
- 生成性人工智能 (GenAI) 为患者沟通提供了潜在的好处和挑战.
- 将人工智能集成到临床工作流中需要仔细考虑用户采用和效率.
研究的目的:
- 评估医疗保健专业人员 (HCP) 对患者信息的AI生成草稿的使用情况.
- 分析GenAI对消息处理时间和工作流效率的影响.
- 确定医疗保健工作者对人工智能生成的草稿内容和风格的偏好.
主要方法:
- 追溯观察性研究分析了电子健康记录 (EHR) 审计日志.
- 收集了来自纽约市一个大型医疗系统的75名医疗保健专业人员的数据.
- 分析包括利用率,快速改进影响,草稿的文本分析和消息周转时间.
主要成果:
- 总体上,GenAI的利用率很低,为19.4%,但随着迅速的改进 (12%至20%) 得到了改善.
- 与其他角色相比,医生的利用率更高.
- 人工智能草案减少了6.76%的消息交付时间,但稍微增加了InBasket的行动.
- 医疗保健人员更喜欢简洁,信息丰富的草稿,与角色特定的长度和同情心的偏好.
结论:
- 需要有针对性的部署策略,以有效地将GenAI整合到临床工作流程中.
- 根据用户角色和偏好优化AI草稿生成可以提高效率.
- 需要进一步的研究,以克服在患者沟通中采用GenAI的障碍.
更多相关视频
相关概念视频
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
10.8K
Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
10.8K
Therapeutic Communication
7.1K
Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
7.1K
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
7.2K
The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
7.2K
Issues And Trends In Healthcare Delivery System
6.1K
The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
6.1K
Non-equilibrium in the Cell
5.3K
An important concept in studying metabolism and energy is that of chemical equilibrium. Most chemical reactions are reversible. They can proceed in both directions, releasing energy into their environment in one direction, and absorbing it from the environment in the other direction. The same is true for the chemical reactions involved in cell metabolism, such as the breaking down and building up of proteins into and from individual amino acids, respectively. Reactants within a closed system...
5.3K
Communication
9.4K
Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
9.4K


