血液学和瘤学护理团队的驱动者 工作人员满意度 满意度
Rachel A Eiring1, Jamie L Carroll1, Amber N Derr2
1From Mayo Clinic, Department of Oncology, Rochester, Minnesota.
Journal of the advanced practitioner in oncology
|October 3, 2025
概括
团队文化,沟通和人员配置显著影响医疗保健团队的满意度. 促进协作和考虑临床团队的配合可以提高员工的整体满意度和工作环境.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 临床操作 临床操作
背景情况:
- 现代医疗保健团队面临着分散的工作场所和数字通信过载的挑战.
- 评估影响员工满意度的因素对于在门诊环境中有效的团队运作至关重要.
研究的目的:
- 确定在门诊血液学和瘤学实践中的临床和支持人员中团队满意度的关键驱动因素.
- 探索团队文化,沟通方法,人员配置水平和工作地点与员工满意度之间的关联.
主要方法:
- 通过临床观察和临床医生采访收集定性数据.
- 开发和管理21个问题匿名调查,以评估员工满意度驱动因素.
- 对278名临床和非临床工作人员的调查答案进行统计分析.
主要成果:
- 团队文化/协作,信息可访问性和足够的员工数量与高团队满意度有积极联系.
- 团队文化/协作与个人团队满意度的相关性最强.
- 使用共享工作空间的临床医生报告总体满意度高出21%;偏好在面对面和异步沟通之间有所不同.
结论:
- 培养强大的团队文化对于提高医疗保健机构员工满意度至关重要.
- 将临床团队安置在共享工作空间可以提高员工的满意度,并支持积极的团队动态.
- 解决沟通偏好和确保足够的人员是优化护理团队表现的关键.
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