与远程咨询相关的情绪:分析智利X (Twitter) 上用户的消息
Patricio E Ramírez-Correa1, F Javier Rondán-Cataluña2, Jorge Arenas-Gaitán2
1Universidad Católica del Norte, Coquimbo, Chile.
Health policy (Amsterdam, Netherlands)
|October 4, 2025
概括
患者的信任是远程咨询满意度的关键,但许多人不满意. 情绪反应和区域差异对医疗保健体验产生重大影响,需要针对性策略来更好地整合数字健康.
科学领域:
- 数字健康数字健康
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 医疗保健的数字化转型需要整合患者的观点.
- 远程咨询越来越多地使用,提高了效率和服务质量.
- 积极主动的公民推动医生-病人-技术的融合.
研究的目的:
- 探索远程咨询的满意度感知.
- 用X (Twitter) 上检测到的情绪作为满意度的参考.
- 识别影响满意度的情绪,并分析地理差异.
主要方法:
- 分析了来自三个主要大都市地区的用户帖子中占主导地位的情绪.
- 部分最小平方结构方程建模 (PLS-SEM) 的应用.
- 识别显著影响不同地理区域满意度变化的情绪.
主要成果:
- 信任成为解释满意度变化的最重要的情绪.
- 在分析区域之间,在满意度上发现了统计学上显著的差异.
- 相当一部分人口对电话咨询表示不满.
结论:
- 患者的观点和情绪 (信任,期待,恐惧,悲伤) 对于远程咨询整合至关重要.
- 对于远程咨询的满意度存在区域差异,与发展和资源有关.
- 需要具体的背景策略来增强信任和减轻恐惧,特别是在较不发达的地区.
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