针对出口促进机构的基于逻辑模型的绩效管理系统
Stéphane Ruiz-Coupeau1, Juan Manuel Ramon-Jeronimo2, Raquel Florez-Lopez2
1Department of Accounting and Financial Economics, University of Seville, Seville, Andalusia, 41004, Spain.
Open research Europe
|October 8, 2025
概括
出口促进机构 (EPA) 可以通过使用逻辑模型框架来改善绩效管理. 这种结构化的方法增强了透明度和问责制,以改善中小企业国际化和经济增长.
科学领域:
- 管理科学 管理科学
- 经济发展 经济发展
- 公共管理 公共管理
背景情况:
- 出口促进机构 (EPA) 对中小企业国际化和经济增长至关重要.
- 在环保局中实施有效的绩效管理系统 (PMS) 具有挑战性,原因是运营复杂性和多样化的服务.
研究的目的:
- 调查逻辑模型框架的应用,用于在环保环境中设计和实施PMS.
- 为了解决环保署的具体需求和运营现实.
主要方法:
- 采用了一种定性,探索性的多个案例研究方法.
- 该研究涉及西班牙的各种环保署,包括省级,区域,国家和欧洲网络机构.
主要成果:
- 在EPA中观察到PMS复杂性和逻辑模型采用的显著差异.
- 逻辑模型为环保署提供了一个连贯的框架,通过澄清因果关系来提高透明度,问责制和战略学习.
- 一个说明性的案例展示了整合客户旅程,绩效监测和反机制的最佳实践.
结论:
- 提出了一个基于逻辑模型的PMS在环保署的实施方法,重点关注利益相关方参与,灵活的指标,服务质量评估和适应性管理.
- 这项研究将学术知识与EPA的实际指导相结合,增强中小企业的竞争力和经济发展.
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