在无家可归者宿舍 (H4H) 组织中检查同情心满意度和与工作有关的压力:多方法调查的结果
Celina Carter1, Mary Anne Olalia1,2, Justine Giosa1,3
1SE Research Centre, SE Health, Markham, ON, Canada.
The American journal of hospice & palliative care
|October 9, 2025
概括
加拿大的临终关怀息护理提供者经历了工作场所的压力,尽管他们的同情心很高. 需要额外的资源来支持福祉,并防止在这些至关重要的角色中出现倦怠.
科学领域:
- 医疗保健管理的管理
- 职业健康 职业健康 职业健康
- 社会工作 社会工作 社会工作
背景情况:
- 在加拿大,为无家可归者提供设施为基础的宿舍 (H4H) 对于公平的宿舍息护理获得至关重要.
- 确保H4H计划的可持续性需要解决供应商倦怠问题,并提高工作场所的福祉.
- 了解员工和志愿者的经验是制定有效支持策略的关键.
研究的目的:
- 了解H4H工作人员和志愿者的压力和福祉经历.
- 识别在H4H环境中支持工作场所福祉的资源机会.
主要方法:
- 在安大略省的一个H4H设施中,对104名员工和志愿者进行了一项匿名26项调查.
- 该调查收集了社会人口统计数据,同情满意度水平和工作场所经验.
- 采用开放式和封闭式问题来收集全面的数据.
主要成果:
- 实现了56%的响应率 (n=58),大多数受访者报告了高度的同情满意度.
- 在社会生态模型中,多种压力因素被确定为影响工作.
- 受访者要求提供教育,流程相关,精神/心理和社会支持,以实现福祉.
结论:
- 虽然提供者对他们提供护理的能力感到满意,但慢性压力因素可能会降低H4H工作的意义.
- 为了支持H4H工作场所的福祉,需要采用多方面的,基于证据的方法.
- 正念干预措施有望减少倦怠,增强应对能力和团队联系.
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