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为令人满意的面部疼痛患者旅程做出贡献的因素:一种混合方法研究

Hedwig A van der Meer^1,2, Annemarie van der Wal^1,2,3, Annemiek Rollman⁴

¹Department of Orofacial Pain and Dysfunction, Academic Centre for Dentistry Amsterdam (ACTA), University of Amsterdam and Vrije Universiteit Amsterdam (VU Amsterdam), 1081LA Amsterdam, The Netherlands.

Journal of oral & facial pain and headache

|October 10, 2025

概括

面部疼痛患者经历了复杂的旅程,看到多个提供者. 提高沟通和效率可以提高患者的满意度,并简化对口腔面部疼痛的护理.

科学领域:

多学科疼痛管理方法
患者为中心的护理
健康心理学健康心理学

背景情况:

由于各种潜在原因,口腔面部疼痛管理具有挑战性.
患者在旅行期间经常咨询多位医疗保健提供者.
了解患者的体验对于改善护理至关重要.

研究的目的:

描述患有面部或面部疼痛的个体的身体和情感患者旅程.
确定影响参观医疗保健提供者数量的个人因素.
确定影响患者旅程满意度的因素.

主要方法:

同步三角测量混合方法设计.
102名患有口腔面部疼痛的成年患者从口腔面部疼痛和功能障碍 (OPD) 诊所招募.
关于患者旅程,控制位置,变化准备,灾难化,疾病感知,动态恐惧症和深度采访的问卷.

主要成果:

患者在参加OPD诊所之前平均访问了2.7名医疗保健提供者.
患者满意度与愿意改变和内部控制位置相关联.
访问的提供者数量与愿意改变,疾病感知以及与机会相关的控制位置有关.
满意的旅程主题:清晰的沟通,感觉验证. 非有益的因素:长时间等待,财务问题,感知到提供者知识缺口,无助感.

结论:

患有口腔面部疼痛的患者之旅是复杂的.
提高效率和清晰的沟通可以显著提高患者的满意度.
解决等待时间和提供者沟通等因素是改善患者结果的关键.

关键词:

牙科牙科是指牙科的专业.医疗保健医疗保健医疗保健医疗保健多学科的治疗方法.面部或面部疼痛面部疼痛患者的旅程患者的旅程部部疾病部部疾病

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