信任,工具和谈话:通过AI沟通在金融服务中解锁员工的创造性行为
Fang He1, Xiaozhe Liu1, Rana Tahir Naveed2
1School of Grammar and Management, Beijing Polytechnic College, Beijing, 100042, China.
Acta psychologica
|October 10, 2025
概括
有效的AI沟通和参与促进了员工在金融领域的创造力. 清晰的信息传递和对人工智能工具的信任对于金融科技领域的创新至关重要.
科学领域:
- 商业和管理的管理.
- 信息系统信息系统信息系统
- 组织心理学 组织心理学
背景情况:
- 组织越来越多地采用人工智能 (AI) 技术.
- 有效的沟通对于利用人工智能来提高员工的创造力至关重要.
- 金融服务和金融科技行业在人工智能集成方面面临着独特的挑战.
研究的目的:
- 调查人工智能相关通信对创造性工作行为的影响.
- 检查人工智能交互参与的调解作用.
- 探索人工智能支持环境和人工智能信任的温和效应.
主要方法:
- 借鉴创意的组成理论.
- 一项涉及沙特阿拉伯448个员工-主管对的多波研究.
- 使用SmartPLS (结构方程建模) 进行数据分析.
主要成果:
- 清晰的AI沟通显著提高了创造性的工作行为.
- 人工智能交互参与介绍了人工智能沟通和创造力之间的关系.
- 人工智能支持和员工对人工智能的信任显著加强了中介途径.
结论:
- 针对性的人工智能沟通,沉浸式参与和信任是释放员工创新的关键.
- 建议建立AI通信协议和透明的AI治理.
- 这项研究在经验上将人工智能沟通与受监管部门的创造力联系起来.
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