与癌症儿童沟通:开发一个基于聊天机器人的教育支持工具
Eliana Silva1, Paulo Pinto2, Luís Paulo Reis2
1LIACC/FEUP, Artificial Intelligence and Computer Science Laboratory, Faculty of Engineering, University of Porto, Porto, 4200-465, Portugal. elianasilva@fe.up.pt.
概括
一个新的聊天机器人为癌症儿童的父母提供个性化的支持. 这项技术使用先进的自然语言处理来提供同情,适合年龄的沟通,弥合护理方面的差距.
科学领域:
- 在瘤学瘤学.
- 人与计算机的交互
- 数字健康数字健康
背景情况:
- 有效的亲子沟通对于减少儿科癌症患者的痛苦至关重要.
- 技术,特别是聊天机器人,可以增强这种沟通,并为家长提供支持.
- 现有的聊天机器人往往提供通用的响应,缺乏针对特定需求的个性化.
研究的目的:
- 开发和评估一款新的聊天机器人,旨在支持患有癌症儿童的父母.
- 提供符合父母需求的同情,适合年龄和信息化的回应.
- 与通用AI模型相比,评估聊天机器人的有效性和个性化.
主要方法:
- 使用Dialogflow平台开发一个聊天机器人.
- 集成到移动应用程序和网站以实现广泛的可访问性.
- 使用标准评估标准,对像ChatGPT-4和微软Copilot这样的聊天机器人进行定性比较分析.
主要成果:
- 开发的聊天机器人为儿童癌症父母提供了更加个性化和有针对性的支持.
- 它采用更友好的语气,并根据孩子的年龄等因素量身定制响应.
- 与其他AI系统的通用响应相比,展示了优越的个性化.
结论:
- 这种聊天机器人代表了在使用技术满足儿童癌症沟通需求方面取得的重大进展.
- 这是第一个专门为葡萄牙语家长设计的聊天机器人,提供可访问,个性化的支持.
- 聊天机器人是一种可扩展,具有成本效益的工具,可以补充医疗保健专业人员,特别是在资源有限的环境中.
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