探索中国互联网医院的患者满意度及其影响因素:基于用户生成内容的双因素理论和卡诺模型的分析

Yunfan He1,2, Lei Ye3, Xinran He4

  • 1School of International Relations and Public Affairs, Fudan University, Shanghai, China.

Digital health
|October 13, 2025
PubMed
概括

在中国,患者对互联网医院应用程序 (APP) 的满意度低于最佳水平. 诸如可靠性和在线服务等关键因素显著影响用户体验,用户对满意度和不满意度的需求是不同的.

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