在实时商业中解读信息过载的说服力:对消费者决策的策略方法
Junwei Cao1, Lingling Zhong1, Guihua Zhang2
1School of Business, Yangzhou University, Yangzhou, China.
Acta psychologica
|October 13, 2025
概括
实时商业中的信息过载增加了流媒体的影响力,但阻碍了产品质量评估. 消费者越来越依赖流媒体线索而不是产品细节,影响购买意图.
科学领域:
- 营销 营销 营销 营销 营销
- 消费者心理学 消费者心理学
- 电子商务是电子商务.
背景情况:
- 现场商务正在增长,增加了对有效营销策略的需求.
- 信息过载是一种影响消费者购买意图的潜在策略.
- 在实时商业中了解消费者的认知过程至关重要.
研究的目的:
- 探索信息过载对实时商业中消费者的认知过程的影响.
- 检查信息过载对消费者决策的调节作用.
- 确定影响实时商业消费者决策的关键因素,区分核心和外围线索.
主要方法:
- 对475名活跃的实时商务消费者进行调查.
- 使用四项5分利克尔特比例表来测量信息过载.
- 使用部分最小平方结构方程建模 (PLS-SEM) 方法进行分析.
主要成果:
- 信息过载增强了流媒体对产品感知的影响.
- 信息过载削弱了产品质量和适合性评估的准确性.
- 信息过载的增加导致消费者更多地依赖于外围流媒体线索,而不是核心产品属性.
结论:
- 信息过载在实时商业中显著影响购买意图.
- 在信息过载的消费者优先考虑与流媒体相关的线索而不是深入的产品评估.
- 调查结果为实时商业营销策略提供了理论基础,并为实时商业提供了实际见解.
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