利用人工智能辅助的对话代理来改善与医生相关的患者体验:中国的跨部门研究
Dehe Li1, Heman Zhang1, Chuntao Lu2
1School of Management, Xuzhou Medical University, No. 209, Tongshan Road, Xuzhou, 221004, China, 86 15366760560.
Journal of medical Internet research
|October 17, 2025
概括
人工智能 (AI) 辅助的对话代理在门诊期间显著提高了患者与医生的体验. 这些人工智能工具改善了沟通,健康信息获取和整体满意度,证明了它们在医疗保健环境中的价值.
科学领域:
- 医疗信息学 医疗信息学
- 患者体验研究 研究研究
- 医疗保健中的人工智能
背景情况:
- 人工智能 (AI) 辅助对话代理越来越多地被用于中国门诊部门,以加强医疗服务.
- 关于这些人工智能剂对患者在门诊期间与医生的体验产生影响的研究有限.
研究的目的:
- 评估人工智能辅助对话代理是否改善了与门诊医生相关的患者体验.
- 为了比较使用者和非使用者之间的患者体验.
主要方法:
- 在中国第三级公立医院的394名成年门诊患者中,使用中国门诊体验问卷进行了调查.
- 使用T测试和多重线性回归分析来评估对话性药物使用和患者体验得分之间的差异和关联.
主要成果:
- 与非使用者相比,对话剂使用者报告的整体患者体验得分明显更高.
- 医生与患者的沟通,健康信息的获取,短期结果和整体满意度都有所改善.
- 多重线性回归证实,人工智能辅助对话代理的使用与更好的患者体验有显著的关联,平均增加了7.51%的得分.
结论:
- 人工智能辅助的对话代理显然改善了患者在门诊期间与医生的体验.
- 这些药物增强了沟通,健康信息传递和患者满意度.
- 鼓励公立医院部署人工智能对话代理来优化门诊服务和患者护理.
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