实施改变过程,以支持肯尼亚新生儿单位的尊重沟通:一项定性研究
Mwanamvua Boga1, Peris Musitia2, Dorothy Oluoch1
1KEMRI-Wellcome Trust Research Programme, Kenya.
新生儿护士在低资源环境中受益于沟通和情感能力培训,改善员工的福祉和互动. 解决资源短缺问题对于持续改善新生儿护理至关重要.
科学领域:
- 新生儿护理 新生儿护理
- 医疗保健的沟通 医疗保健的沟通
- 护理教育的教育.
背景情况:
- 低收入和中等收入国家的新生儿护士由于资源短缺和充满挑战的环境而经历了高度的压力和倦怠.
- 有效的沟通对于在情感上苛刻的新生儿环境中推进护理至关重要.
研究的目的:
- 为肯尼亚的新生儿护士实施和评估沟通和情感能力培训计划.
- 加强员工关系,家长互动,以及新生儿护理的质量.
主要方法:
- 与护士经理合作,调整一门现有的沟通课程.
- 通过课程记录,60次半结构面试和70小时课程后观察收集数据.
- 使用NVivo软件对数据进行主题分析,以变化理论为指导.
主要成果:
- 尽管在具有挑战性的环境中,对员工与家长的互动,员工福利和管理流程观察到的积极影响.
- 关键的收益包括提高对沟通和情绪的意识,提高自我效能和更新的专业价值观.
- 医院之间的差异和与关系准备相关的意想不到的后果被注意到;角色建模和融入更广泛的倡议显示了可持续性的潜力.
结论:
- 当参与式培训融入更广泛的变革举措时,它具有潜在的价值.
- 解决关键的劳动力缺口和资源短缺至关重要,以支持员工福祉,并减少新生儿病房中父母的痛苦.
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