韩国高尔夫教练的人事服务质量,客户情绪反应,客户满意度和客户学习转移之间的结构关系
1School of Tourism and Hospitality Management, Sanya University, Hainan, China.
Frontiers in psychology
|October 20, 2025
概括
高尔夫教练是高尔夫教练.
科学领域:
- 运动科学 运动科学 运动科学
- 教育心理学教育心理学
- 服务质量研究 服务质量研究
背景情况:
- 了解影响体育教学技能获取的因素至关重要.
- 客户满意度和情绪反应是服务设置中的关键调解者.
- 学习转移,即将学到的技能应用于新的环境,是教育和培训的关键成果.
研究的目的:
- 检查高尔夫教练的人事服务质量,情绪反应,客户满意度和学习转移之间的关系.
- 确定客户满意度和情绪反应在服务质量-学习转移链路中的调解作用.
- 通过提高服务质量和参与者体验,为提高高尔夫教学效率提供见解.
主要方法:
- 使用结构方程建模 (SEM) 来分析数据.
- 在韩国,对376名成年高尔夫球课参与者进行了结构化问卷调查.
- 这项研究重点关注了在过去两年内接受指导的高尔夫球手.
主要成果:
- 导师服务质量对积极情绪产生积极影响,对负面情绪产生负面影响.
- 服务质量和积极的情绪都提高了客户的满意度;负面的情绪降低了它.
- 客户满意度和积极的情绪会对学习转移产生积极的影响,而负面的情绪会阻碍这种转移.
结论:
- 人类服务质量和积极的情感体验对于客户满意度和高尔夫教学中的学习转移至关重要.
- 高尔夫教练应该专注于创造积极的情感体验和高满意度,以优化技能转移.
- 这项研究强调了情绪反应和满意度对学习转移的双重途径的影响.
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