老年人对远程医疗服务的满意度
Weliton Nepomuceno Rodrigues1, Deise Garrido Silva1,2, Sheila Scaranello2
1Faculdade de Odontologia, Universidade de São Paulo, São Paulo, SP, Brazil.
Einstein (Sao Paulo, Brazil)
|October 22, 2025
概括
巴西的老年人表示对远程医疗服务的满意度很高. 年轻的工作人员有更多的并发症经历了更大的满意度,突出了服务规划的关键因素.
科学领域:
- 老年学是指老年学的学科.
- 数字健康数字健康
- 医疗保健服务研究 医疗服务研究
背景情况:
- 远程医疗的采用正在增加,特别是在老年人群中.
- 了解用户满意度对于有效的远程医疗实施至关重要.
- 大都市地区的老年人具有独特的医疗保健需求和技术采用模式.
研究的目的:
- 评估巴西老年人对远程医疗服务的患者满意度.
- 确定与此群体中远程医疗满意度相关的人口和临床因素.
主要方法:
- 追溯观察性研究涉及203名巴西大都会城市的老年人.
- 收集的数据包括社会人口统计细节,临床信息和远程医疗使用情况.
- 用"通过远程医疗评估患者满意度问卷" (QAS-Tele) 来衡量患者满意度.
主要成果:
- 总体而言,患者对远程医疗服务的满意度很高 (平均QAS-Tele分数为4.71/5).
- 更高的满意度与年轻的年龄,当前的就业状况以及更多的并发症有关.
- 具有较低QAS-Tele分数的个体年龄较大,就业可能性较低,并具有较少的并发症.
结论:
- 老年人对远程医疗服务表达了显著的满意度.
- 年龄,就业和并发症负担等因素会影响远程医疗的满意度.
- 对于老年人来说,远程医疗服务的规划应该考虑这些已识别的用户特征.
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