患者和现场医生对全面的专家远程咨询计划的满意度
Francisco Jose Nigro Mazon1, Ana Eliza Acerbi Sarti1, Bruna Dayanne Reges Amaral1
1Telemedicine Department; Hospital Israelita Albert Einstein, São Paulo, SP, Brazil.
Einstein (Sao Paulo, Brazil)
|October 22, 2025
概括
远程医疗专家咨询取得了很高的患者和医生满意度,97.8%的医生和99.3%的患者报告需求得到满足. 这项计划显著改善了获得专业护理的机会.
科学领域:
- 获得医疗保健的机会.
- 远程医疗远程医疗
- 在健康方面存在差异.
背景情况:
- 远程医疗改善了获得专业护理的机会,但满意度尚不清楚.
- 全面专家远程咨询计划旨在减少巴西的医疗保健差异.
- 评估患者和提供者的满意度对于远程医疗计划的有效性至关重要.
研究的目的:
- 评估患者和现场医生对远程医疗计划的满意度.
- 确定远程医疗专家咨询计划在满足患者需求方面的有效性.
- 使用净促销商得分 (NPS) 分析满意度指标.
主要方法:
- 在三年内进行回顾性,单中心分析.
- 使用净推广者得分 (NPS) 作为主要的满意度指标.
- 通过自愿调查收集的数据,评估远程医疗的有效性,满足患者需求和项目支持.
主要成果:
- 医生受访者 (469/1144) 报告了97.8%的需求得到满足和98.6%的满意度 (NPS 91).
- 患者受访者 (35,743/111,730) 报告了99.3%的需求得到满足,其中73.3%的评级是"优秀" (NPS 85).
- 患者和医生满意度分数都属于NPS的"卓越区".
结论:
- 远程医疗专家咨询计划在患者和现场医生中表现出高度满意度.
- 该计划成功满足了患者的需求,并改善了获得专业护理的机会.
- 高的NPS分数表明计划的有效性和成功减少医疗保健差距.
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