外科医生的声调和性别对患者满意度的影响
Brian A Nuyen1, Christopher P Kruglik2, Allan Wang3
1Department of Otolaryngology-Head and Neck Surgery, Stanford Medicine, Stanford, California, USA.
概括
外科医生的声调和性别影响患者的感知,但不影响整体满意度. 较低的声调与感知经验相关,而女性外科医生的声音被评为更友好,尽管推分数的可能性在两性之间都是相似的.
科学领域:
- 医疗质量评估 医疗质量评估
- 外科手术患者的经验.
- 医学中的声声学.
背景情况:
- 患者满意度得分,特别是推概率 (LTR),是手术质量的关键指标.
- 了解影响患者对外科医生的看法的因素对于改善医疗保健体验至关重要.
研究的目的:
- 研究外科医生的声调和性别如何影响患者对外科技能和属性的看法.
- 确定声乐特征对患者满意度和推可能性的影响.
主要方法:
- 一个实验研究设计在一个学术三级医院工作.
- 语音演员 (4名女性,4名男性) 用调节的声调音调记录了气管切除术同意脚本.
- 2500名成年志愿者根据听录音,评估智力,经验,能力,吸引力和LTR来评价外科医生.
主要成果:
- 女性外科医生的声音被认为比男性外科医生的声音更友好,更关心 (分别p <.001和p <.05).
- 在男性和女性外科医生 (p = .52) 之间,推 (LTR) 评分的总体概率是可比的.
- 不管性别 (p < .01),低调的声调与更高的外科医生经验相关,不论性别 (p < .01).
结论:
- 虽然女性外科医生的声音传达了更大的同情心,但与男性外科医生相比,这并没有转化为更高的患者满意度得分.
- 外科医生的性别和声高显著影响患者对其技能和属性的看法.
- 外科医生的信心与推可能性 (LTR) 相关性最强.
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