场是否对客户访问关于自我排除信息的客户负责?
Margaret Anne Gunnigle1,2, Brianna Morelli3,4, Chance V Dow3,4
1Tennessee Institute for Gambling Education and Research, Memphis, TN, USA. mgnnigle@memphis.edu.
Journal of gambling studies
|October 23, 2025
概括
自排除计划有助于减少博问题,但获取信息很困难. 场经常提供不一致和不可靠的自我排除细节,为寻求帮助的顾客创造障碍.
科学领域:
- 公共卫生 公共卫生
- 行为科学 行为科学
- 博研究 博研究
背景情况:
- 自排斥是缓解博障碍的一个关键策略.
- 客户在寻求从场中自我排除时经常遇到障碍.
研究的目的:
- 评估大都会博市场中自我排除信息的可访问性.
- 确定试图自我排斥的个人面临的潜在障碍.
主要方法:
- 使用了一种涉及两个观察性研究的审计方法.
- 研究1:对场客户服务的电话询问关于自我排斥的问题.
- 研究2:亲自询问场工作人员关于自我排斥资源的情况.
主要成果:
- 通过电话请求自我排除信息的结果不一致和不可靠.
- 现场场工作人员表现出有限的知识,往往只引导顾客到实体地点.
- 在多家场中,在线和面对面的信息可访问性都很差.
结论:
- 场员工经常难以提供准确和全面的自我排除信息.
- 不一致的信息传递对寻求管理博行为的个人构成重大障碍.
- 改善员工培训和信息传播对于有效实施自我排除至关重要.
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