作为实施数字心理健康干预的指导框架的同情心:与客户和专业人士的访谈研究
Charlotte M van Lotringen1, Alec Zirnheld1, Saskia M Kelders1,2
1Department of Psychology, Health & Technology, University of Twente, Enschede, The Netherlands.
PloS one
|October 23, 2025
概括
慈悲框架使数字心理健康干预与客户和专业价值观保持一致. 这种方法优先考虑人与人之间的联系,加强在心理健康护理中的技术整合.
科学领域:
- 心理健康 心理健康
- 数字健康数字健康
- 医疗保健技术 技术 医疗保健 技术
背景情况:
- 数字心理健康干预通常侧重于成本效益和创新.
- 客户和精神卫生保健专业人员高度重视人与人之间的联系.
- 需要基于价值的框架来使技术实施与这些价值保持一致.
研究的目的:
- 探索心理健康护理中的客户和专业价值观是否与同情心框架保持一致.
- 确定慈悲框架是否可以支持数字心理健康干预措施的实施.
主要方法:
- 与5名前客户和15名精神卫生保健专业人员进行了半结构化采访.
- 诱导性地分析价值观,并将它们推断性地与同情心框架联系起来.
- 评估专业人员个人价值观与组织技术方法之间的一致性,对匹配和不匹配进行编码.
主要成果:
- 客户和专业价值观与同情心框架显著一致.
- 客户强调感觉听到,理解,人性,和开放.
- 专业人士优先考虑帮助人们,个性化和透明度.
- 技术对同情的影响各不相同;专业人士倾向于采用以客户自主和治疗需求为重点的技术,而不是经济利益或技术推动.
结论:
- 慈悲框架为技术在精神卫生保健中的价值敏感整合提供了一个有希望的基础.
- 优先考虑同情心可以指导数字心理健康工具的开发和实施.
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