评估社区兽医护理的客户需求:WisCARES的一个案例研究
Kelly Schultz1, Elizabeth Alvarez1, Jennifer Brooks1
1School of Veterinary Medicine, University of Wisconsin, Madison, WI, United States.
Frontiers in veterinary science
|October 29, 2025
概括
社区兽医诊所必须评估客户的基本护理以外的需求. 威斯康星州的一项研究发现,低收入的物主人需要在食物,用品,理,社会服务和交通方面得到支持.
科学领域:
- 兽医公共卫生 兽医公共卫生
- 动物健康的社会决定因素
- 基于社区的参与式研究
背景情况:
- 社区兽医诊所正在扩大,需要针对不同客户和物需求量身定制的服务.
- 现有的服务可能无法完全满足低收入物主人多方面的需求.
- 了解特定的社区需求对于在兽医推广中有效分配资源至关重要.
研究的目的:
- 为低收入物主人进行需求评估,由WisCARES社区诊所提供服务.
- 确定客户需要超越基本兽医护理的支持的关键领域.
- 为社区兽医计划的资源分配提供信息.
主要方法:
- 在威斯康星州丹县的WiscARES社区诊所的51名客户中进行了一项采访者管理的调查.
- 数据收集是在2024年夏天通过面对面和电话采访进行的.
- 该调查的重点是确定特定的客户需求和需要协助的领域.
主要成果:
- 客户最常要求的支持是物食品,小吃,清洁用品和牙科护理用品.
- 获得负担得起的护理服务是客户发现的一个重要需求.
- 许多客户还表示需要社会服务导航和运输方面的帮助.
结论:
- 经历贫困的客户需要全面的支持,超越基本的兽医服务,以确保物健康和福祉.
- 社区兽医计划必须考虑更广泛的客户需求,包括物质,社会和后勤支持.
- 这种需求评估为其他社区兽医倡议提供了宝贵的见解,旨在最大限度地发挥有限资源的影响.
相关概念视频
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