患者对护理的满意度与护理形象感知之间的关系:大学医院的例子
Nihal Unaldi Baydin1, Gamze Tuncer Unver1, Tuba Yilmaz2
1Department of Nursing Administration, Ondokuz Mayis Universitesi, Samsun, Turkey.
Journal of health organization and management
|October 29, 2025
概括
患者对护理的满意度很高,并且与积极的护理形象有正相关. 改善护理形象可以提高患者的护理感知和满意度.
科学领域:
- 护理 护理 护理
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 护理护理质量的认知受到各种因素的影响,包括护理专业的公众形象.
- 了解患者满意度和护理的感知形象之间的相互作用对医疗机构至关重要.
研究的目的:
- 调查患者对护理的满意度与他们对护理形象的看法之间的关系.
- 探索人口因素如何影响住院患者对护理形象的看法.
主要方法:
- 一项描述性,相关性,横截面研究,涉及一所大学医院住院病房的610名患者.
- 使用介绍信息表格,患者对医院护理经验的感知和护理图像尺度收集的数据.
- 统计分析包括t测试,ANOVA,曼-惠特尼U,克鲁斯卡尔-瓦利斯和斯皮尔曼相关性.
主要成果:
- 患者对护理的满意度很高,对护理的形象是积极的.
- 护理形象的感知与年龄,教育水平和对护理质量的感知有很大差异.
- 在护理护理满意度和护理形象感知之间发现了显著的正相关性 (r=0.502,p<0.01).
结论:
- 护理的形象显著影响患者对护理质量和满意度的看法.
- 医疗机构应该制定策略来增强护理形象,这可以改善机构偏好和患者满意度.
- 调查结果强调了积极的护理形象对专业发展和患者护理成果的重要性.
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