评估儿童在牙科医院创造儿童友好环境的需求,并进行战略研究
Mengting Li1, Jiabin Xu2,3, Zhiyuan Ma1
1Key Laboratory of Shaanxi Province for Craniofacial Precision Medicine Research, College of Stomatology, Xi'an Jiaotong University, No. 98 XiWu Road, Xi'an, Shaanxi, 710004, P. R. China.
BMC public health
|October 30, 2025
概括
创建一个适合儿童的牙科医院需要平衡环境设计与人性化的服务. 优先考虑视觉元素,交互体验和设施,可以提高儿童的满意度和牙科访问体验.
科学领域:
- 儿科牙科 儿科牙科
- 医疗保健设计 医疗保健设计
- 用户体验研究 用户体验研究
背景情况:
- 目前的牙科医院环境可能无法充分满足儿童患者及其家长的需求.
- 了解用户满意度对于优化儿科牙科护理环境至关重要.
研究的目的:
- 调查儿童和家长在牙科医院的满意度和需求.
- 为设计儿童友好的牙科医院环境提供数据驱动的见解.
- 确定改善儿科牙科患者体验的关键指标.
主要方法:
- 使用KJ方法建立评估指标.
- 采用Kano模型来对需求进行分类.
- 从专家和用户的角度应用了分析层次过程 (AHP) 来进行指标权重.
- 整合了Kano-AHP模型以优先考虑优化策略.
主要成果:
- 确定了9个"必须"的需求,6个"有吸引力的"需求和12个"一维"的需求.
- 专家和用户优先考虑设施和物理环境.
- 用户优先级转向设施和活动,突出了对交互式和情感设计元素的需求.
- 建立了一个设计优先顺序,专注于视觉环境,交互体验,设施和安全.
结论:
- 为牙科医院平衡儿童友好的环境装修与人性化的服务是关键.
- 这些发现为设计师和临床医生提供了指导,以创造更好的儿科牙科环境.
- 建议可以为类似的牙科机构提供信息,旨在改善儿童的访问体验.
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