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消费者对阿曼社区药房服务的态度:一种定性方法
Hisham Amjad Abdul Razzaq1, Amer Hayat Khan2, Syed Azhar Syed Sulaiman2
1University Sciences of Malaysia, Penang, Malaysia. hishamarazzak@yahoo.com.
BMC health services research
|October 31, 2025
概括
消费者对阿曼的社区药房服务 (CPS) 感到满意,但建议改进. 加强社区药剂师 (CP) 的作用,并将他们与处方者整合起来,可以进一步使医疗保健系统受益.
科学领域:
- 药房实践 在药房实践.
- 医疗保健 消费研究 消费者研究
- 奥曼的医疗保健系统
背景情况:
- 消费者对医疗保健服务发展的看法至关重要.
- 评估消费者对医疗保健服务的看法为政策和改进提供了信息.
- 社区药房服务 (CPS) 在医疗保健提供中发挥着至关重要的作用.
研究的目的:
- 探索消费者对阿曼社区药房服务 (CPS) 的看法.
- 确定在阿曼加强CPS的具体建议.
- 为了衡量对扩展药房服务 (EPS) 和相关支付的意愿.
主要方法:
- 定性研究涉及19个消费者的在线访谈.
- 收集关于阿曼对各种CPS方面的看法的数据.
- 使用NVivo软件对采访数据进行主题分析.
主要成果:
- 消费者对阿曼目前的CPS表示普遍满意.
- 确定的主要主题包括满意度,改进建议和愿意采用扩展药房服务 (EPS) 的意愿.
- 消费者愿意扩大社区药剂师 (CP) 的作用,并支付EPS.
结论:
- 虽然阿曼对CPS的满意度很好,但特定领域需要注意服务发展.
- 建议提高公众对CP独特作用的认识.
- 扩大CP的专业范围和改善他们与处方医生的联系是加强医疗保健系统的关键.
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