人工智能的沟通能力的有效性:健康的对话代理:系统审查和元分析
Jiaqi Qin1, Yuanfeixue Nan2,3, Zichao Li4
1School of Communication, The Ohio State University, 154 N Oval Mall, Columbus, OH, 43210, United States, 1 5173034870.
Journal of medical Internet research
|November 3, 2025
概括
通过提高沟通能力的健康对话代理 (CA) 提高了用户的评估和心理结果. 需要更多的研究来证实对实际健康结果的影响.
科学领域:
- 人与计算机的交互
- 卫生沟通健康沟通
- 人工智能的人工智能
背景情况:
- 人工智能和大型语言模型的进步推动了医疗保健中改进的对话代理 (CA) 的需求.
- 在人与人互动中至关重要的沟通能力,现在已经扩展到CAs的人机沟通.
- 这个概念强调CA能够表现出适当的沟通行为,以有效地管理人际关系的能力.
研究的目的:
- 系统地审查与健康相关的CA中沟通能力的运营情况.
- 评估沟通能力对用户评价,CA使用,心理健康和健康结果的影响.
- 确定提高卫生CA的沟通能力的策略.
主要方法:
- 在7个主要数据库 (PubMed,Scopus,Web of Science等) 进行系统的文献搜索. ) 的情况.
- 包括试验性研究操纵CA与人类参与者的沟通能力.
- 使用三级随机效应模型对25项研究 (4525名参与者) 的元分析;使用修订后的Cochrane工具评估偏差风险.
主要成果:
- 十一种策略可以提高CA的沟通能力 (例如同情心,个性化,幽默).
- 沟通能力显著影响用户评估 (g=0.45) 和心理结果 (g=0.49).
- 没有发现CA使用或健康结果的显著影响;影响在调节者之间保持稳定.
结论:
- 沟通能力对健康CA至关重要,积极影响用户的感知和心理状态.
- 目前,关于沟通能力对有形健康结果的直接影响的证据有限.
- 未来的研究应该专注于评估沟通能力对可测量的健康改善的影响.
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