相关实验视频
Updated: Jan 12, 2026

08:47
Oral Health Assessment by Lay Personnel for Older Adults
Published on: February 2, 2020
13.4K
老年人第一次通过电话进入全科医院 - - 一项定性研究
Joanne Parsons1, Carol Bryce2, Joanna Fleming2
1Centre for Evidence and Implementation Science, University of Birmingham, Birmingham, England j.e.parsons@bham.ac.uk.
BJGP open
|November 3, 2025
概括
通过电话首次获得初级保健服务对老年人构成挑战,影响预约的可访问性和理解性. 需要更清晰的沟通和系统解释,以改善这一人口群体的体验.
科学领域:
- 初级医疗保健医学 一级医疗保健医学
- 医疗保健服务研究 医疗服务研究
- 老年医学 老年医学
背景情况:
- 对初级保健服务的需求不断增加,导致英国实施"电话优先"系统.
- 由于沟通困难和较高的慢性病率,老年人在获得初级保健方面面临潜在的不平等,这些问题可能会因COVID-19大流行而恶化.
研究的目的:
- 调查老年人,他们的护理人员和初级保健团队在访问预约时使用"电话优先"方法的经验.
主要方法:
- 在初级保健机构内进行了一项定性研究.
- 通过对老年患者和/或他们的护理人员进行48次采访来收集数据.
- 六个焦点小组与在"电话第一"系统下工作的通用实践人员举行.
主要成果:
- 观察到患者和实践对"电话优先"的不同方法,以及重新定义咨询的挑战.
- 患者对其全科医院的信任显著影响了接受电话咨询的情况.
- 在了解患者和诊所之间"电话先"是如何运作的方面存在差异,突出了沟通差距.
结论:
- 有效实施需要对流程,员工角色和患者期望进行明确的沟通,以确保充分理解.
- 建议进行进一步的研究,以评估"电话优先"系统对老年患者健康结果的影响.
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