工作场所虐待的下界:小小的侮辱是否重要?
Michal Hodor1, Liat Eldor2, Peter Cappelli3
1Business Economics, Coller School of Management, Tel Aviv University, Tel Aviv 6997801, Israel.
概括
即使是轻微的管理失误,如延迟生日卡,也会使员工的缺勤率大幅增加50%以上,并减少工作时间. 这凸显了被认为是工作场所虐待对绩效的影响.
科学领域:
- 行为经济学是一种行为经济学.
- 组织心理学 组织心理学
- 管理学研究 管理学研究
背景情况:
- 新兴研究强调了经理在员工绩效方面的作用.
- 现有关于有害物质管理的研究重点是严重的虐待,如骚扰.
- 对于轻微的负面管理行为对影响的理解有限.
研究的目的:
- 调查工作场所轻微虐待对员工绩效的影响.
- 确定负面管理行为的边界条件.
- 量化一个小小的轻蔑对缺勤率和生产率的影响.
主要方法:
- 使用了动态差异差异分析.
- 使用来自全国零售链的详细数据.
- 研究了延迟生日礼物和卡片对员工后续绩效的影响.
主要成果:
- 一个轻微的微小 (延迟的生日礼物/卡片) 将员工的缺勤率增加了50%以上.
- 员工的工作时间每月减少2个多小时.
- 对被认为是虐待的情绪反应被确定为关键驱动因素.
结论:
- 即使是轻微的管理失误也会严重损害员工的表现.
- 感知到的工作场所的虐待,无论严重程度如何,都会影响员工的行为.
- 了解轻微的负面相互作用的影响对于有效管理至关重要.
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