让看不见的变得可见:护士的隐蔽工作使他们的远程医疗协调角色合法化
Mattia Vincenzo Olive1, Luca Gastaldi1, Giovanni Radaelli2
1Department of Management, Economics and Industrial Engineering, Politecnico di Milano, Milano, Italy.
护士可以通过执行"隐蔽工作"来增强他们的专业角色,战略性地承担组织任务,以开发独特的专业知识并获得医生的认可. 这种看不见的劳动力改变了他们的贡献在医疗保健中的感知方式.
科学领域:
- 职业社会学的社会学
- 数字健康实施方案
- 护理学研究 护理学研究
背景情况:
- 数字技术为护士带来了新的组织任务.
- 护士的组织工作往往是看不见的,并被医生低估,阻碍了角色改进.
- 缺乏对组织任务的认可可能会导致护士的工作被认为是低价值的.
研究的目的:
- 探索护士用来使医生合法化他们的组织工作的策略.
- 了解护士如何在数字化转型中提升他们的职业角色.
- 在专业发展中研究"隐形工作"的概念.
主要方法:
- 在意大利实施远程医疗系统的纵向案例研究.
- 对护士对协调职责的分配进行定性分析.
- 检查"隐形工作"策略,包括任务分配,守门和知识升级.
主要成果:
- 护士利用"隐蔽工作"成功升级他们的角色.
- 策略包括占有"削减工作",守门组织领域,并将"削减工作"转变为"心脏沉"工作.
- 这一策略允许护士发展独特的专业知识,并声称认识论的合法性.
结论:
- "隐蔽工作"使较低地位的专业人员能够合法化隐形工作,并提高他们在护理过程中的作用.
- 护士可以利用隐形来获得新的任务,建立专业知识,并与更高地位的专业人士进行谈判.
- 这种方法通过将组织工作重新定义为需要专家知识来解决认识不公正的问题.
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