品牌态度作为催化剂:在低碳消费中,将感知到的ESG转化为消费者的购买意图
Ran Zhang1, Xiaolong Zhou2, Qijia Liu3
1School of Business Administration, Shandong Women's University, Jinan, Shandong, China.
Frontiers in psychology
|November 5, 2025
概括
消费者 消费者 消费者
科学领域:
- 商业和管理的管理.
- 消费者心理学 消费者心理学
- 可持续性研究 可持续性研究
背景情况:
- 企业的环境,社会和治理 (ESG) 绩效越来越多地受到消费者的审查.
- 了解ESG观念与消费者行为之间的联系对于可持续的商业实践至关重要.
- 绿色怀疑主义可以缓解ESG倡议对消费者态度和行动的影响.
研究的目的:
- 调查消费者对企业ESG绩效的看法如何影响他们的品牌态度.
- 检查ESG观念对可持续消费行为的影响,特别是购买低碳产品.
- 分析绿色怀疑主义在ESG观念和消费者行为之间的关系中所起的调节作用.
主要方法:
- 采用多波调查设计从消费者那里收集数据.
- 通过对调查数据的统计分析来测试假设.
- 该研究考察了ESG观念对品牌态度和购买意向的直接和间接影响.
主要成果:
- 所有感知到的ESG维度都会对品牌信任产生积极影响.
- 环境和治理指标独特地预测品牌识别.
- 积极的态度转变导致人们购买低碳产品的意图增加.
结论:
- 企业的ESG绩效显著塑造了消费者对品牌的态度和信任.
- 关于ESG的环境和治理方面是品牌识别的关键驱动因素.
- 有效的ESG沟通可以培养积极的品牌态度,推动可持续的消费,而消费者的怀疑态度则适度.
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