为健康的工作环境建立信任
Sarah A Delgado1, Nancy Blake2
1American Association of Critical-Care Nurses, Aliso Viejo, CA, USA.
Critical care nursing clinics of North America
|November 5, 2025
概括
建立对医疗保健机构的信任至关重要. 它需要问责制和关系技能,从而为患者,护士和组织带来更好的结果.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 患者安全 患者安全
背景情况:
- 信任是医疗保健的基本要素,包括认知和情感方面.
- 有效的信任建设需要一致的问责制和强大的人际交往技巧.
- 现有文献强调了信任对医疗保健环境的重大影响.
研究的目的:
- 审查医疗保健工作环境中对信任的现有文献.
- 证明信任与改善患者,护士和组织结果之间的相关性.
- 强调在重症监护机构优先考虑建立信任战略的重要性.
主要方法:
- 对有关对医疗保健的信任研究的系统文献综述.
- 分析信任与关键绩效指标之间的关系.
- 综合发现,以确定培养信任的最佳实践.
主要成果:
- 信任和改善患者的结果之间存在强烈的正相关性.
- 护理人员之间的信任增强与工作满意度和留守率的增加有关.
- 组织信任积极影响效率和整体绩效.
结论:
- 信任是有效提供医疗保健的关键,多方面的组成部分.
- 医疗保健领导者和护士必须积极实施培养和保持信任的策略.
- 优先考虑信任对于优化患者护理,员工福祉和组织成功至关重要.
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