[翻译文章] 设计一个病人登上一个多学科重症喘病房
Hilario Martínez-Barros1, María Muñoz-García2, Darío Antolín-Amérigo3
1Servicio de Farmacia, Hospital Universitario Ramón y Cajal, IRYCIS, Madrid, Spain; Departamento de Farmacología, Farmacognosia y Botánica, Facultad de Farmacia, Universidad Complutense, Madrid, Spain; Unidad de Bioestadística Clínica, Hospital Universitario Ramón y Cajal, IRYCIS, Madrid, Spain; CIBER Epidemiología y Salud Pública (CIBERESP), Madrid, Spain.
概括
这项研究设计了一种标准化的患者登陆过程,用于严重喘单位,增强自我护理和沟通. 新的过程解决了患者和医疗保健专业人员对更好的喘管理的关键需求.
科学领域:
- 医学科学 医学科学 医学科学
- 医疗保健管理的管理
- 患者体验 患者体验
背景情况:
- 严重的喘需要多学科的护理.
- 当前的患者登机可能无法满足患者和专业需求.
- 优化最初的患者体验对于有效的慢性疾病管理至关重要.
研究的目的:
- 为多学科重症喘病房设计一个患者入学流程.
- 调整安装流程与患者和医疗保健专业人员的确定的需求.
- 改善病人的自我护理和专业人员与病人的沟通.
主要方法:
- 一个使用以人为中心的设计原则的定性研究.
- 三个研讨会涉及患者,专业人员和方法专家.
- 开发患者旅程地图,选择解决方案,并定义关键的登陆时刻和工具.
主要成果:
- 确定患者的需求:更好的疾病控制,自主,双向沟通和协调护理.
- 确定专业需求:结构化的信息,统一的方法和持续的开放沟通.
- 定义了关键的入门时刻,让专业人士参与其中,并开发了患者日记和喘信息图表等工具.
结论:
- 设计和标准化了重症喘病房的患者登机过程.
- 这个过程促进了自我照顾和同情的双向沟通.
- 研究结果为其他多学科护理单位提供了一个模型.
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