开放的解释:设计思维,角色逆转模拟,在语言不一致的护理中建立同情心
Jason G Langenfeld1, Heather K Nichols, Wesley G Zeger
1From the Department of Emergency Medicine (J.G.L., H.K.N., W.G.Z., T.J.W.), Department of Emergency Medicine/Public Health, University of Nebraska Medical Center (E.R.L.); and University of Nebraska at Omaha (A.M.M., C.F.E., I.S.W., E.R.S., K.K.B.), Omaha, NE.
医疗保健中的语言障碍,特别是紧急医疗,阻碍了有效的患者护理. 一个角色逆转模拟改善了提供者对这些挑战和患者经验的理解.
科学领域:
- 医学教育 医学教育
- 卫生沟通 卫生沟通
- 患者安全 患者安全
背景情况:
- 语言障碍严重阻碍了有效的医疗保健服务.
- 由于语言差异,在紧急医疗 (EM) 中的错误沟通可能对患者的结果产生严重后果.
研究的目的:
- 确定创新的解决方案,以改善医疗保健提供者对语言障碍对患者护理影响的理解.
- 开发和实施一个教育工具,解决语言不一致的患者遇到的挑战.
主要方法:
- 通过本科生和EM教师之间的伙伴关系,利用设计思维原则.
- 与患者和提供者进行同理心访谈,以评估护理差异.
- 开发并实施了首选语言的角色反转模拟练习.
主要成果:
- 角色反转模拟有效地教育了提供者如何照顾语言不一致的患者.
- 评估显示,供应商对现有的通信选择存在信心问题.
- 确定需要增强技术和资源,以克服通信障碍.
结论:
- 模拟练习对于探索语言障碍对患者体验的影响是有价值的.
- 在存在语言障碍的情况下,进一步努力至关重要,以提高患者护理的质量.
- 消除语言障碍对于公平有效的医疗保健服务至关重要.
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