在NHS中混合内部和外部咨询:为了更聪明地利用管理专业知识
Andrew Sturdy1, Kirsten Armit2, Ian Kirkpatrick3
1University of Bristol Business School, Bristol, UK andrew.sturdy@bristol.ac.uk.
BMJ leader
|November 11, 2025
概括
国家卫生服务 (NHS) 拥有内部咨询机构,在与外部专业知识相结合时,可以提供战略性益处. 有效的协作建立能力,提高价值,减少对外部顾问的依赖.
科学领域:
- 医疗服务管理 医疗服务管理
- 组织发展 组织发展
- 公共部门咨询 公共部门咨询
背景情况:
- 国家卫生服务 (NHS) 面临着复杂的组织挑战,需要多样化的管理专业知识.
- 越来越需要了解和利用NHS内部的内部能力.
- 经常使用外部顾问,引发了有关效率和可持续性的问题.
研究的目的:
- 绘制NHS内部内部专家管理专业知识的范围.
- 调查NHS内部专业知识与外部组织的整合.
- 通过协作模式来解决复杂的组织挑战.
主要方法:
- 利用正在进行的定量和定性研究方法.
- 进行了采访,以收集深入的见解.
- 与NHS合作伙伴组织了一场全国性网络活动和研讨会.
主要成果:
- 确定了NHS内部"内部咨询机构"的多样化生态系统.
- 通过结合内部上下文洞察力与外部专业技能,证明了战略效益.
- 发现有效的混合构建了可持续管理能力,并提供了更好的价值.
结论:
- 倡导协调政策,采购和劳动力发展,以支持内部专业知识.
- 建议支持内部咨询网络及其与外部合作伙伴的整合.
- 强调通过战略融合,有可能减少过度依赖外部顾问的可能性.
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