探索在Covid-19大流行期间使用国家呼叫中心的优势,挑战和经验:一项定性研究

Maryam Eslami Jahromi1, Haleh Ayatollahi2, Ali Ebrazeh3

  • 1Department of Health Information Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran.

PubMed
概括

4030呼叫中心在Covid-19大流行期间提供了至关重要的支持,减少了医疗负担,并提供了心理援助. 关键的挑战包括高呼叫量和有限的电话咨询,突出了改善危机规划的必要性.

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