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评估医疗保健管理人员的领导力培训:专注于有效的沟通
Laurel Ann Oetjen1,2, Chad Connor1, Brooke Werneburg1,2
1Office of Experience Training, Education & Coaching, Mayo Clinic, Rochester, MN, USA.
医疗保健领导力沟通培训对于中层管理人员至关重要. 梅奥诊所的一项结构化计划显示,参与者对提高沟通,心理安全和团队动态的高满意度和信心.
科学领域:
- 医疗保健管理的管理
- 组织心理学 组织心理学
- 医学教育 医学教育
背景情况:
- 有效的领导沟通对医疗保健组织至关重要,尤其是中层管理人员.
- 现有的医疗保健教育可能缺乏足够的领导力沟通培训.
- 中层管理人员是前线员工和高级领导层之间的关键联系.
研究的目的:
- 评估中层级医疗保健管理人员结构化领导沟通计划的实施和影响.
- 评估沟通技巧,心理安全和团队动态的改进.
- 为了衡量参与者对应用学习的领导能力的满意度和信心.
主要方法:
- 一个结构化的领导沟通计划的描述性统计分析,包括三个虚拟课程和个人指导.
- 从2021年1月到2023年10月,通过自愿的,匿名的课后调查收集的数据.
- 课程包括领导者的核心沟通技巧,导航团队动态,以及心理安全和透明度.
主要成果:
- 在2019年9月至2023年10月期间,有2,297名医疗保健管理人员参与了调查.
- 报告的满意度很高,95%-97%的参与者实现了学习目标或推了培训.
- 在一对一的辅导中,97%的参与者表示他们有信心保持学习的策略.
结论:
- 这项研究证实,中层医疗保健管理人员在领导力沟通培训方面有很大的需求.
- 高参与率和积极的反强调了该计划的感知价值和需求.
- 经验式学习和指导实践是领导力发展的关键;建议进一步扩展和技术整合.
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