提供食道癌信息的ChatGPT的有效性:基于SERVQUAL的分析
Wangxinjun Cheng1,2, Yichen Liu3, Chufan Zhou4
1Department of Gastroenterology, The First Affiliated Hospital of Nanchang University, Jiangxi, China.
Digital health
|November 13, 2025
概括
聊天GPT提供了关于食道癌的结构化信息,但缺乏响应能力和同情心. 专家投入的持续AI改进对于可靠的医疗保健应用至关重要.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健中的人工智能
- 在瘤学瘤学.
背景情况:
- 像ChatGPT这样的AI语言模型正在医疗保健中出现,用于信息传播.
- 人们对它们的准确性和对特定疾病患者护理的同情心存在担忧.
研究的目的:
- 评估ChatGPT在提供食道癌症信息方面的有效性和可靠性.
- 使用SERVQUAL框架 (有形物,可靠性,响应性,保证性,同理心) 进行评估.
主要方法:
- 通过搜索引擎分析和专家咨询,选择了10个食道癌症问题.
- 胃肠道学家 (n=48) 使用5分利克尔特尺度 (SERVQUAL) 评估了ChatGPT的反应.
- 统计分析比较了专家与非专家医生的评估.
主要成果:
- 聊天GPT提供了结构化,逻辑和信息化的回应,特别是在预防方面.
- 在响应能力和同情心方面指出了局限性.
- 专家和非专家在评估可靠性和当前知识方面存在差异;人工智能经常错过了最新的指南.
结论:
- 聊天GPT显示了食道癌患者教育的潜力,但需要增强临床特异性和最新信息.
- 人工智能工具需要不断开发动态数据和专家监督,以确保医疗保健的可靠性.
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