评估在线医生-病人沟通质量及其影响:文本分析方法
1Department of Gynecology, Maternal and Child Health Hospital of Hubei Province, Tongji Medical College, Huazhong University of Science and Technology, Wuhan, P.R. China.
Digital health
|November 14, 2025
概括
高质量的在线医生-患者沟通,专注于主题,术语和情感相似性,显著提高了患者在妇科癌症护理中的选择和满意度. 更高的价格和医生的参与进一步增强了这些积极影响.
科学领域:
- 数字健康数字健康
- 卫生沟通健康沟通
- 在线医疗平台 在线医疗平台
背景情况:
- 现有的信息质量框架和社会交流理论指导了这项研究.
- 在线医生与患者之间的沟通质量至关重要,但未得到充分量化.
研究的目的:
- 在妇科癌症咨询中量化在线医生-病人沟通质量.
- 检查沟通质量对患者选择和满意度的影响.
- 调查服务价格和医生参与度的调节作用.
主要方法:
- 从中国的健康平台收集了19392份在线医生与患者互动记录.
- 使用文本分析,自然语言处理,机器学习和情绪分析.
- 在经验分析中采用多变量线性回归.
主要成果:
- 所有三个沟通质量维度 (主题,术语,情感相似性) 都会对患者的选择和满意度产生积极影响.
- 在线服务价格和医生参与度积极调节了沟通质量-医生绩效关系.
- 更好的沟通质量,更高的价格和更大的医生参与度会放大积极的结果.
结论:
- 通过强有力的经验证据,为数字医疗保健通信的理论理解做出了贡献.
- 提供了对在线医疗互动机制和优化策略的见解.
- 为平台运营商提供实用建议,包括医生培训和术语系统.
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