评估癌症幸存者使用基于人工智能的对话工具的经验:定性研究
Saif Khairat1,2,3, Hanna Mehraby1,2, Safoora Masoumi1
1Carolina Health Informatics Program, University of North Carolina at Chapel Hill, 428 Carrington Hall, Campus Box 7460, Chapel Hill, NC, 27514, United States, 1 9198435413.
JMIR cancer
|November 14, 2025
概括
癌症幸存者更喜欢人类互动,而不是人工智能聊天机器人,因为缺乏同情心和个性化信息. 解决这些问题对于未来在癌症护理中采用人工智能聊天机器人至关重要.
科学领域:
- 在瘤学瘤学.
- 数字健康数字健康
- 人与计算机的交互
背景情况:
- 癌症幸存者面临着复杂的,长期的身体和情感挑战.
- 患者寻求各种信息来源来管理他们的癌症诊断.
- 人工智能 (AI) 聊天机器人提供个性化癌症护理,但面临采用障碍.
研究的目的:
- 为了检查癌症幸存者的AI聊天机器人的经验.
- 在癌症幸存者中识别AI聊天机器人采用的促进者和障碍.
主要方法:
- 使用半结构面试对21名癌症幸存者的定性研究.
- 探索了对AI聊天机器人的接受度,信任,坚持和担忧的看法.
- 遵循了报告定性研究的综合标准 (COREQ) 准则.
主要成果:
- 参与者更喜欢医疗保健专业人员而不是聊天机器人,理由是缺乏同情心和个性化的反应.
- 担忧包括不相关的一般信息和患者数据隐私.
- 总体主题:聊天机器人与专业互动,患者-聊天机器人互动和信息处理.
结论:
- 富有同情心和个性化的反应对于人工智能聊天机器人在癌症护理中的接受至关重要.
- 人工智能聊天机器人应该补充,而不是取代人类的支持.
- 对于负责任的AI集成,需要指导方针,优先考虑患者的信任和保密性.
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