在一个多学科的儿科养诊所提高患者满意度
Sussette Gonzalez Szachowicz1, Linda Cooper-Brown1, Scott Dailey2
1Department of Pediatrics University of Iowa Stead Family Children's Hospital Iowa City Iowa USA.
JPGN reports
|November 17, 2025
概括
儿童养诊所的患者满意度在实施变化后显著改善,例如减少等待时间和改善沟通. 家庭感觉更参与决策,导致高度满意的护理.
科学领域:
- 儿科医疗保健 儿科医疗保健
- 临床操作 临床操作
- 患者体验 患者体验
背景情况:
- 儿童食障碍源于各种因素,包括心理社会问题,食技能缺陷和医疗状况.
- 多学科养诊所 (MFC) 旨在满足这些复杂的需求.
- 评估和提高患者满意度对于有效的医疗保健服务至关重要.
研究的目的:
- 在多学科养诊所 (MFC) 评估患者满意度.
- 通过优化诊所运营和家庭参与来提高患者满意度.
- 改善的关键领域包括等待时间,沟通,诊所空间和家庭参与.
主要方法:
- 爱荷华大学MFC的患者进行了一项14个问题的调查.
- 基线调查是在2021年9月至11月收集的.
- 干预措施包括减少患者入室时间,最大限度地利用空间,提高效率和加强教育,随后从2022年12月到2023年3月进行干预后调查.
主要成果:
- 84名受试者参加了 (41名干预前,43名干预后).
- 在治疗计划的解释,回答问题和父母参与决策方面,观察到有统计学意义的改善.
- 患者感到被包括在内,宽的客房和短暂的等待时间被高度重视.
结论:
- 爱荷华大学的MFC取得了高的整体患者满意度.
- 进一步的改进可以集中在减少等待时间和增加家庭教育.
- 患者调查对于识别和实施多学科诊所改进至关重要.
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